CREW MANAGEMENT

To provide exceptional Crew Management services, OSM Thome maintains an extensive database of highly skilled maritime and offshore crew members. We employ 29,000 seafarers and we maintain a digital platform which includes more than 130,000 CVs (February 2024 data). We have ownership of around 20 manning offices across the globe, which enables us to offer skilled and competent crew members for your ships.

Our global recruitment team has experience across all types of vessels and offshore units. Currently, OSM Thome is a proud employer of approximately 29,000 seafarers of more than 70 nationalities. Our manning offices are located in several countries, including the United Kingdom, Norway, Denmark, Croatia, Poland, Latvia, Ukraine, India, Myanmar, Singapore, the Philippines, Australia, New Zealand, Brazil, and Mexico.

Crew Management with OSM Thome is easy!

 

WHAT MAY SHIP CREW MANAGEMENT INCLUDE?

Crew management for ships includes the following standard services:

Optional crew management services include:

Benefits to Seafarers:

  • Seafarers as a customer concept
  • Recruit App provides full access to all available jobs
  • Care programs for crew and families provide a dedicated team to handle seafarers’ health issues and post-medical concerns
  • Claims handling
  • Mental and physical support established
  • Long-term service awards and benefits

WHY CHOOSE OSM THOME TO BE YOUR SHIP CREW MANAGEMENT COMPANY

There are several reasons why you should choose OSM Thome to be your ship crew management company. Here are some of them:

 

Experience and expertise: We have a proven track record of success in managing ships and their crews. This includes experience in a variety of ship types and sizes, as well as experience in different geographical regions.

Reputation: Our company maintains a solid reputation as a trustworthy crew management company in the maritime industry.

Financial stability: OSM Thome is a financially stable organization. This is important to ensure that the company you assign to manage your crew will be able to meet its obligations to its employees and clients.

Comprehensive services: We offer a comprehensive range of services, including crew recruitment, training, deployment, and management. This can save your shipping company time and money.

Global network: Our company maintains a global network of manning and operating offices. This is helpful for shipping companies that operate in different parts of the world.

Commitment to safety: OSM Thome is committed to safety and compliance with all applicable regulations. This includes having a strong safety culture and providing comprehensive safety training to its employees and seafarers.

Transparency and communication: We are transparent and communicate effectively with our clients. This includes providing regular updates on crew performance and any issues that may arise.

Cost-effectiveness: Our company offers its services at a competitive price.

Flexibility: OSM Thome is flexible and able to adapt to the changing needs of its clients. This includes being able to provide crew for short-term or long-term contracts.

Customer service: At OSM Thome, we are certain that we provide excellent customer service. This includes being responsive to our client inquiries and resolving any issues raised quickly and efficiently.

Crew retention: Our company has a track record in terms of crew retention and satisfaction and it enhances safety, efficiency, morale, and reputation while reducing costs.

Qualified crew: We have the ability to provide qualified crew members for specialized tasks.

Commitment to diversity and inclusion: Our company’s commitment to diversity and inclusion is essential for attracting and retaining top talent, fostering a positive work environment, and enhancing innovation and problem-solving.

Advanced technology: OSM Thome uses innovative technology solutions to manage crewing processes, such as their proprietary CrewSense™ system, which streamlines crew management processes, including scheduling, payroll, and compliance.

Sustainability: The company’s commitment to environmental sustainability as OSM Thome aims towards acting in ways that minimize the environmental and social impact of its operations.

Values and culture: Our company’s values and culture are our guiding principles and the foundation of our success. They define how OSM Thome does business, how we interact with our stakeholders, and what we stand for.

24/7 support: OSM Thome provides 24/7 support to clients, with a dedicated team of experts available to assist with any crewing-related issues or emergencies.

By carefully considering all of these factors, shipping companies can choose a third-party ship crew management company that will help them to operate their vessels safely, efficiently, and sustainably.

WHAT IS UNIQUE ABOUT CREW
MANAGEMENT IN OSM Thome?

The unique factor about OSM Thome’s Crew Management is that we have a single point of contact for our customers (PIC or Person-in-Charge) who will manage all requests internally and provide operational efficiency. Our PICs are versatile and undergo extensive training to be capable of providing solutions for operational, financial, and extraordinary or even unconventional requirements. Additionally, we have our own manning offices around the world.

In OSM Thome, our people are our number one asset and we are all about people!

BUILDING COMPETENT CREW

The cornerstone of OSM Thome’s success is its competent seafarers.

Building the competence of the seafarers starts with defining the knowledge, skill and behavior required for seafarers to perform onboard tasks safely and successfully.

With more than 30 years in the business, OSM Thome has built up best practices in effectively operating different vessel types and these best practices are incorporated in the competency standards and aligned with industry standards such as SIRE 2.0, BCAV, Rightships and IMCA requirements.

These OSM Thome competency standards are embedded in a framework for continuously assessing, verifying and enhancing the competencies of the seafarers called the OSM Thome Competence Management System (CMS).

With CMS in place, OSM Thome can easily identify seafarers with the competencies required to operate each of the vessels in our fleets or close out the competence gaps identified through training, onboard coaching and mentoring.

CMS is also a crucial component of our seafarers’ development programs such as the Future Leaders program, Vessel Cross-training programs and the Catering Education program. These seafarers’ development programs are essential in meeting the crew requirements of new vessels joining the OSM Thome fleet.

As the OSM Thome competency standards are updated regularly in response to new legislation, new technology on board or new best practices learned from other industries, OSM Thome seafarers will always have the competencies to safely and effectively operate our customers’ vessels today and in the future.

CREW MANAGEMENT FOR CRUISE SHIPS AND OTHER PASSENGER VESSELS

OSM Thome offers professional partnership and tailor-made cruise Crew Management services for the passenger vessel industry worldwide. We deliver and manage qualified and trained crew for all departments onboard our growing fleet of cruise ships, expedition vessels, ferries, and yachts.

FAQs

What is meant by "Crew Management" in the maritime industry?

Crew management in the maritime industry refers to the process of managing the human resources of a ship or a fleet of ships. This includes tasks such as recruiting and hiring crew members, ensuring that they are properly trained and certified, and managing their day-to-day activities while onboard the vessel.

What do we mean by the term "Marine Crew Management"?

Marine crew management is a term that refers to the management of the human resources of a ship or a fleet of ships. It encompasses a wide range of activities involved in recruiting, hiring, training, scheduling, and overseeing the crew members who work on board a vessel.

Why should a shipowner outsource the Management of his Crew?

Shipowners may choose to outsource the management of their crew to third-party crew management companies for several reasons, including:

1. Expertise: A Third-party Crew Management Company specializes in managing human resources in the maritime industry and has the expertise and resources to effectively manage crews, including recruitment, training, and certification.
2. Cost-effectiveness: Outsourcing crew management can allow shipowners to reduce costs and focus on their core business.
3. Flexibility: Crew management companies can quickly provide additional crew members or adjust crew compositions as needed.
4. Compliance: Crew management companies have experience in navigating complex maritime regulations and ensuring compliance with industry standards.
5. Risk management: Shipowners can reduce the risk of accidents, injuries, and other incidents that could result in legal and financial liabilities.

In summary, outsourcing crew management to a specialized company can provide shipowners with expertise, cost-effectiveness, flexibility, compliance, and risk management benefits.